Customer Service Representative - Bali (Canggu, Ubud, Denpasar & Surroundings)

Are you a fresh graduate with a passion for helping others and delivering exceptional customer experiences? Private Advertiser is seeking enthusiastic Customer Service Representatives to join our dynamic team in beautiful Bali (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Sanur, and Seminyak). As a Customer Service Representative, you'll be the first point of contact for our clients, ensuring their needs are met with professionalism and warmth. With a salary range of Rp 4,500,000 - Rp 6,500,000 per month, this is an exciting opportunity to grow your career in a vibrant and supportive environment.

At Private Advertiser, we pride ourselves on providing top-notch customer service. Our team is dedicated to creating memorable experiences for our clients, and we're looking for talented individuals to join us. In this role, you'll handle inquiries, resolve issues, and ensure our clients feel valued. Whether you're in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Sanur, or Seminyak, you'll be part of a team that's committed to excellence and client satisfaction.

📋 Tanggung Jawab Pekerjaan

• Answer and resolve customer inquiries via phone, email, and chat.
• Handle customer complaints and escalate issues to the appropriate teams.
• Provide exceptional customer service by being polite, patient, and professional.
• Update customer records and maintain accurate information in our CRM system.
• Assist with the setup and configuration of customer accounts.
• Stay updated on company policies and procedures to ensure consistent service delivery.
• Participate in team meetings and contribute to continuous improvement initiatives.
• Adhere to service level agreements and performance metrics.

🎓 Kualifikasi & Syarat

• Fresh graduate or recent graduate with a degree in Business Administration, Communication, or a related field.
• Minimum 1 year of experience in customer service or a related role.
• Excellent communication skills in both English and Bahasa Indonesia.
• Strong problem-solving and multitasking abilities.
• Familiarity with CRM software such as Salesforce or HubSpot.
• Ability to work well under pressure and meet tight deadlines.
• Previous experience in the hospitality or travel industry is a plus.
• Willingness to work in a fast-paced, dynamic environment.

🛠️ Keahlian

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